FAQs

Account Related FAQs

Q: How do I sign up to begin order from Whitehouse Foods?

A: You will be directed to the account creation page at checkout.

 

Q: I’ve created an account on Whitehouse foods already, how do I sign in?

A: To sign into your Whitehouse foods account, click here (My Account) and enter your email address and password.

 

Q: What if I forget/lose the password to my Whitehouse Foods account?

A: If you’ve forget or lose your password, click here (the forgot password link) and submit your email address. We’ll send you a link to change your password.

 

Q: What can I do once I sign into my account?

A: After you create your account and sign in, we make it easy to control your order experience on Whitehouse foods by visiting the following sections:

  • My Profile: You can update your name, contact details (phone/address), and subscribe to the Whitehouse newsletter.
  • My Orders: You can view past and existing orders and take actions including tracking an order, messaging the seller, and more.
  • My Favourites: You can view items you’ve saved to view later.

 

Order Related FAQs

Q: Does it matter if I pay online at checkout?

A: We strive to make order online as easy and convenient as possible and one way we do this is by giving you the choice of how to pay for your order. There are some differences however:

 

  • Paying Online at Checkout: You can shop with complete confidence and ultimate peace of mind: if something goes wrong, we help make it right with a refund or replacement.
  •  You can also make payment by transfer (note: your transfer must be confirmed by us before proceeding for your delivery).

Q: How do I cancel an order?

A: You can request to cancel your order online by 1) signing into your account, 2) visiting My Orders, and 3) clicking the button to cancel your order. While you may instantly cancel orders not yet processed, please note that orders have started being processed may get to you before your cancellation request is processed.

 

Delivery Related FAQs

Q: What is the estimated delivery time? When can I expect my order to arrive?

A: Your order should arrive within 30-45 minute of order processing.

Q: Why does the estimated delivery time vary?

A: Given the various factors involved (traffic, the distance between buyer and seller, and more) delivery times may vary.

 

Q: How will the delivery be done?

A: Your order will be delivered by our dispatch rider.

 

Q: What should I do after my order is delivered?

A: After your order is delivered, make sure your items are as described and are not defective. If you notice any significant issues please email customercare@whitehouse.com.ng or call the numbers in Contact Us and provide details as soon as possible.

You should also rate and review your transaction — by doing so you can help other buyers make good buying decisions.

 

Cancellation Related FAQs

Q: How do I cancel an order?

A: You can request to cancel your order online by 1) signing into your account, 2) visiting My Orders, and 3) clicking the button to cancel your order. While you may instantly cancel orders not yet being processed, please note that once processing has started orders may get to you before your cancellation request is processed.

 

Q: Something went wrong with my order, what can I expect?

A: If you recently received your order and something is wrong, please email customercare@whitehouse.com.ng or call the numbers in Contact Us and provide details as soon as possible.

Depending on the exact issue and whether you paid before delivery or paid on delivery, different resolutions can occur. But in all cases, Whitehouse foods will offer support and will try to offer a resolution as soon as possible

 

Q: What if I want to return an item that is not defective or damaged?

A: Because the item you received was as described and in good condition, Whitehouse foods may be limited in providing a resolution.